Customer Support Representatives are essential in every area of the business industry — businesses simply cannot run efficiently without skilled customer support representatives. With your certificate through distance learning with Brighton College, you will be prepared for a career as a Customer Support Representative — all from the comfort of your own home!
Who Should Enroll?
Students enrolling in this Customer Support Representative Certificate program will gain the skills and expertise necessary to pursue entry level positions in business sales and customer service of technical products, goods or services to both businesses and individuals. Set yourself apart from other candidates by receiving your Customer Support Representative Certificate.
What Will I Learn?
Upon completing the Customer Support Representative Certificate program you will be able to:
- Apply basic economic, finance, and accounting principles to organizational environments
- Recognize human resource concepts and activities in organizational environments
- Define the various tasks and responsibilities of managers in organizations
- Define and apply marketing and distribution principles
- Describe consumer buying behavior
- Apply professional selling techniques
- Apply customer service techniques required in order to sell and service products, systems, or services
- Identify and use the appropriate technology to aid the implementation of sales and service
The following courses are included in the Customer Support Representative Certificate program. Courses are released one at a time to maximize learning. This program has a total of 24 credit hours. Each course must be completed in 8 weeks.
Customer Support Representative Courses
|Course ID||Course Name||Credit Hours|
|COM110||Communication and Speech||3 Credit Hours|
|This course teaches the basics of communication principles and concepts. Topics include foundations of communication, interpersonal communications and problem-solving, communicating in groups and in public, and developing and delivering persuasive and informative speeches.|
|TBS130||Marketing and Distribution Principles||3 Credit Hours|
|This course provides an overview of marketing, consumer decision-making, business marketing, segmenting and targeting markets, decision support systems and marketing research. In addition, it includes an examination of the distribution process of goods and services, the interrelationships of customer demands, production, pricing, promotion, and the movement of goods from producer to consumer.|
|TBS114||Selling Techniques||3 Credit Hours|
|This course emphasizes the importance of mastering and applying the fundamentals of selling. Continually focusing on the effective application of sales techniques, thus reducing the uncertainty of the selling process and providing ample skills for selling effectiveness across many industries in today’s business environment.|
|TBS221||Consumer Behavior||3 Credit Hours|
|This course focuses on the core concepts and applications of contemporary consumer behavior as it is practiced today. It highlights today’s challenges while the most current consumer behavior statistics and contemporary examples reflect recent developments in business. It emphasizes how to handle ethics and diversity as well as ever-changing demographics and cultural trends.|
|TBS285||Customer Service||3 Credit Hours|
|This course is a study of customer service techniques required in order to sell and service products, systems, or services, and provides a clear and usable process for developing the skills, attitudes, and thinking patterns needed to retain, win, and maintain customer satisfaction and loyalty.|
|TBS270||Internet Sales and Services||3 Credit Hours|
|This course is a study of internet sales, service, and technology. It focuses on the process of establishing an online business, setting up online shopping capabilities, database integration, online customer service and retention, buyer behavior and current internet sales issues.|
|TBS260||Advanced Selling Techniques||3 Credit Hours|
|This course is a study of advanced techniques, including opening, investigating, demonstrating capability and obtaining commitment of the consultative and strategic seller. Prerequisite: TBS114.|
|TBS290||Negotiation Strategies||3 Credit Hours|
|This course focuses on principles, techniques, and analysis or strategies involved in negotiation and the development of integrated strategies. It provides insight on how to negotiate in a win/win fashion and how to overcome dilemmas that may occur. In this course, students learn to assess and develop their own negotiating style. Prerequisite: TBS260.|
Employment of customer service representatives is projected to grow 10 percent from 2014 to 2024, faster than the average for all occupations. Overall employment growth should result from growing industries that specialize in handling customer service. Specifically, telephone call centers, also known as customer contact centers, are expected to add the most new jobs for customer service representatives. Employment of representatives in these centers is projected to grow 39 percent from 2014 to 2024. Some businesses are increasingly contracting out their customer service operations to telephone call centers because they provide consolidated sales and customer service functions.
You could find customer Service Representative jobs in the following settings:
- Large Corporations
- Call Centers
- Work from Home
- Credit and Insurance Agencies
According to the U.S. Department of Labor, the median hourly wage for customer service representatives in May 2015 was $15.25. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $9.74, and the highest 10 percent earned more than $25.49.
*Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2016–17 Edition, Customer Service Representatives, on the internet at https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm.
Tuition & Fees
The total price for the Customer Support Representative program is $4,780.
|Total Sales Price||$4,780|
- Full Payment Plan: Pay in full for a total program price of $4,480. Save $300!
- Private Student Loan: Finance your education with low down payments and customized terms!
All academic and financial obligations to the school must be made prior to release of final transcripts and diploma. For full admission requirements visit Admission Procedures.
The programs at Brighton College are approved for Veterans benefits. Brighton College also works with many employers’ Tuition Reimbursement programs as well as various Workforce Development and Vocational Rehabilitation programs. To find out if you qualify for these programs, call our office at 1.800.354.1254 for more information.
|Change of Program||$50|
|Returned Check / Declined Credit Card||$25|
Unless a third-party funding source is covering your material costs, you are responsible for purchasing your own textbooks and/or materials. You can purchase from any vendor of your choosing and Brighton College will supply you with a list of preferred vendors that offer competitive pricing. We recommend purchasing textbooks one course at a time since updated versions are released periodically. The estimated cost based on our ebook supplier is $226 for this program. This price may vary depending on the vendor you choose.
Brighton College is dedicated to assisting you with your job search. You will have access to Brighton’s online career center while completing your career training. The career center is designed to help you find employment in your chosen field.
Personalized Resume Building
You can submit your resume through our online resume center. Our career placement coordinators will provide one-on-one consultations with you and personally review your resume.
Specialized Career Course
Before graduation you will take a course that focuses on career information and prepares you for your job search. Learn important skills such as networking, career management, and building interpersonal relationships.
One-On-One Cover Letter Assistance
You will learn how to build and design effective cover letters and follow-up letters. In addition, we will provide specific examples.
You will learn interview techniques and tips on how to answer the most commonly asked questions.