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Customer Support Representatives are essential in every area of the business industry — businesses simply cannot run efficiently without skilled customer support representatives. With your certificate through distance learning with Brighton College, you will be prepared for a career as a Customer Support Representative — all from the comfort of your own home!

Program Overview

Who Should Enroll?

Students enrolling in this Customer Support Representative Certificate program will gain the skills and expertise necessary to  pursue entry level positions in business sales and customer service of technical products, goods or services to both businesses and individuals. Set yourself apart from other candidates by receiving your Customer Support Representative Certificate.

What Will I Learn?

Upon completing the Customer Support Representative Certificate program you will be able to:

  • Apply basic economic, finance, and accounting principles to organizational environments;
  • Recognize human resource concepts and activities in organizational environments;
  • Define the various tasks and responsibilities of managers in organizations;
  • Define and apply marketing and distribution principles;
  • Describe consumer buying behavior;
  • Apply professional selling techniques;
  • Apply customer service techniques required in order to sell and service products, systems, or services;
  • Identify and use the appropriate technology to aid the implementation of sales and service.

Course Outline

The following courses are included in the Customer Support Representative Certificate program. Courses are released one at a time to maximize learning. This program has a total of 24 credit hours. Each course must be completed in 8 weeks.

Customer Support Representative Courses

Course ID Course Name Credit Hours
COM 110 Communication and  Speech 3 Credit Hours
This course is designed to strengthen students’ study skills and help them to learn effective strategies to increase performance and success in college. Students learn how to use their learning styles to tailor their approach to learning, process information more efficiently, manage time effectively, set goals, increase concentration, increase motivation, reduce stress and procrastination, read college textbooks more effectively, take notes, prepare for tests, and perform well on different kinds of tests.
TBS 130 Marketing and Distribution Principles 3 Credit Hours
This course provides an overview of marketing, consumer decision making, business marketing, segmenting and targeting markets, decision support systems and marketing research. In addition, it includes an examination of the distribution process of goods and services, the interrelationships of customer demands, production, pricing, promotion, and the movement of goods from producer to consumer.
TBS 114 Selling Techniques 3 Credit Hours
This course emphasis is on mastering and applying the fundamentals of selling. Focusing on trust-based selling, the text reflects the author’s extensive experience as a leading sales educator and as sales manager, trainer, and consultant with major corporations.
TBS 221 Consumer Behavior 3 Credit Hours
An introduction to the theories and methodological approaches to psychology. Topics include psychological bases of behavior, learning, memory, social behavior, personality, motivation, emotion, human development and abnormal behavior.
TBS 285 Customer Service 3 Credit Hours
This course is a study of customer service techniques required in order to sell and service products, systems, or services and provides a clear and usable process for developing the skills, attitudes, and thinking patterns needed to win customer satisfaction and loyalty.
TBS 270 Internet Sales and Services 3 Credit Hours
This course is a study of internet sales, service and technology. It focuses on the process of establishing an online business, setting up online shopping capabilities, database integration, online customer service and retention, buyer behavior and current Internet sales issues.
BIS 204 Advanced Selling Techniques 3 Credit Hours
This course is a study of advanced techniques including opening, investigating, demonstrating capability and obtaining commitment of the consultative and strategic seller. Prerequisite: TBS114 Selling Techniques.
TBS 290 Contract and Sales Negotiation 3 Credit Hours
This course focuses on principles, techniques, and analysis or strategies involved in contract and sales negotiations and the development of integrated strategies. It provides insight on how to negotiate in a win/win fashion as well as instruction on drafting contracts.

Career Outlook

Employment of customer service representatives is projected to grow 10 percent from 2014 to 2024, faster than the average for all occupations. Overall employment growth should result from growing industries that specialize in handling customer service. Specifically, telephone call centers, also known as customer contact centers, are expected to add the most new jobs for customer service representatives. Employment of representatives in these centers is projected to grow 39 percent from 2014 to 2024. Some businesses are increasingly contracting out their customer service operations to telephone call centers because they provide consolidated sales and customer service functions.

Employment Opportunities

You could find customer Service Representative jobs in the following settings:

  • Retail
  • Large Corporations
  • Call Centers
  • Work from Home
  • Credit and Insurance Agencies

Earnings*

According to the U.S. Department of Labor, the median hourly wage for customer service representatives was $15.25 in May 2015. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $9.74, and the highest 10 percent earned more than $25.49.

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2016-17 Edition, Customer Service Representatives, on the Internet at https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm

Tuition & Fees

The total price for the Customer Support Representative program is $4,060.

Total Tuition $3,960
Enrollment Fee $100
Total Sales Price $4,060

Payment Plans

  • Full Payment Plan: Pay in full for a total program price of $4,060.
  • Automatic Payment Plan: Pay a down payment of $100 along with 12 interest-free monthly payments of $330, for a total program price of $4,060. Payments will automatically be charged monthly to your credit card.
  • Extended Payment Plan: Pay a down payment of $199.00 along with only 19 interest-free monthly payments of $199.00 and a final payment of $80.00, for a total program price of $4,060. Payments will automatically be charged monthly to your credit card.

All academic and financial obligations to the school must be made prior to release of final transcripts and diploma.

Financial Assistance

The programs at Brighton College are approved for Veteran’s benefits. Brighton College also works with many employers’ Tuition Reimbursement programs as well as various Workforce Development and Vocational Rehabilitation programs. To find out if you qualify for these programs, call our office at 1.800.354.1254 for more information.

Fees

Change of Program $50
Additional Transcript $10
Late Payment $25
Returned Check / Declined Credit Card $25
Academic Extension* $500
Re-Admission Fee $200

Textbooks

Unless a third party funding source is covering your material costs, you are responsible for purchasing your own textbooks and/or materials. You can purchase from any vendor of your choosing and Brighton College will supply you with a list of preferred vendors that offer competitive pricing. We recommend purchasing textbooks one course at a time since updated versions are periodically released. The estimated cost based on our ebook supplier is $194.68 for this program. This price may vary depending on the vendor you choose.

Career Services

Brighton College is dedicated to assisting you with your job search. You will have access to Brighton’s online career center while completing your career training. The career center is designed to help you find employment in your chosen field.

Personalized Resume Building

You can submit your resume through our online resume center. Our career placement coordinators will provide one-on-one consultations with you and personally review your resume.

Specialized Career Course

Before graduation you will take a course that focuses on career information and prepares you for your job search. Learn important skills such as networking, career management, and building interpersonal relationships.

One-On-One Cover Letter Assistance

You will learn how to build and design effective cover letters and follow-up letters. In addition, we will show specific examples.

Interview Preparation

You will learn interview techniques and tips on how to answer the most commonly asked questions.